Page 74 - PAAT_Journal_V1-2019

PAAT Journal Vol. 1, No. 1, (June 2019)

projects in Thailand have run into oppositions from nearly all project partners and

stakeholders.
3. A lack of effective performance management in the public sector has become

a burden not only to the success of public services provided to the people, but more so to
the government and civil service communities.

4. Despite the original intention of the NPM to integrate contributions from all
parties, the Thai mechanism tends to please everyone in the parties which is opposite to the

original intention.
5. Empowerment to certain authorities including politicians and senior civil
servants has turned to backfire and promote nationwide corruption and malpractices against

the good governance, leading to social differences and social rifts.
6. Key political and civil service executives are certainly not well trained to truly

understand the use of power, but to exercise for their self-interest.

Conclusions & Recommendations
The world has become disruptive. Disruptive technologies have generated disruptive

demands from the public the world has never seen before. VUCA has become a new norm
to the new world environment. The global community has directly experienced volatility,
uncertainty, complexity and ambiguity in all activities. The public demands have also become

volatile, uncertain, complex and ambiguous. With disruptive technologies, the public
management can become disruptive. The public demand on quality, cost-effective and timely

responses from the public management has never been this high. The public demands for
self-measurement of the public management, and certainly not by policy makers. The

demand for highest possible efficiency, effectiveness and good governance is real-time and
the public is always ready and not in hesitant to provide real-time feedback. Without satisfied

public management responses in a disruptive manner, the public is also ready for any forms
of social movement and the outcome is beyond anyone’s imagination. The social movements
have become unpredictable. The ongoing protest in Hong Kong is still unpredictable. Certain

countries including Venezuela and Zimbabwe may not exist in the near future. The world is
now in a disruptive environment, only a disruptive public management can handle this

disruptive environment. The new public management (NPM) was introduced in the early
1990s because the conventional public management could not respond to the needs of the

public on efficiency and effectiveness of the public management and public policies and

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